Terms of Service

1. Acceptance of these Terms

These Terms of Service govern your access to and use of the Lievia website, onboarding flow, and lead response service (together, the "Service"). By purchasing a subscription, completing onboarding, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Eligibility and business use

The Service is offered for business use only. You must be at least 18 years old and authorized to enter into these Terms on behalf of the business you represent. You may not use the Service as a consumer product or for personal, household purposes.

3. Your account and responsibilities

You are responsible for all activity that occurs under your account, including activity that originates from your connected accounts, your lead sources, or your unique lead intake URL. You must keep your intake URL, credentials, and access links confidential, and notify us promptly at support@mylievia.com if you believe they have been exposed or misused.

4. Information you provide during onboarding

Lievia is self-service. During onboarding you provide business information such as your business name, industry, sender name, email signature, notification email, response style, and lead storage preference. You are responsible for the accuracy, completeness, and lawfulness of that information. The Service generates communications based on what you provide, so inaccurate or incomplete information will be reflected in the messages Lievia sends on your behalf.

It is your responsibility to review your selected response style and business information before connecting a live lead source, and to keep that information current.

5. Connected third-party accounts

The Service requires you to connect third-party accounts, including a Google account. You authorize Lievia to access those accounts only to the extent permitted by the scopes you approve, and only to operate the Service for you.

Google integrations: with your authorization, Lievia sends email on your behalf through your connected Gmail account, and creates and updates a lead spreadsheet that Lievia itself creates in your Google Drive. Lievia does not request access to files it did not create. You may revoke access at any time from your Google account or by disconnecting from within Lievia; doing so will stop the corresponding functionality.

Your use of third-party services remains subject to those providers' own terms and policies. We are not responsible for third-party services, their availability, or changes they make to their APIs or policies.

6. Automated and AI-generated communications

The Service sends automated, AI-generated responses to leads from your connected email account, using the response style and business details you configured. AI output can be inaccurate, incomplete, or unsuitable for a particular inquiry. The Service does not provide professional, legal, medical, financial, or other regulated advice, and you must not configure it to do so.

You are solely responsible for the content sent from your account and for monitoring the messages the Service sends on your behalf.

7. Leads and customer data

Lead data reaches the Service from sources you connect, such as your website form posting to your unique lead intake URL. You are responsible for the lawfulness of the data you or your lead sources send, including having any notices, consents, or permissions required to share and process that data.

Until you connect a lead source to your intake URL, the Service will not receive leads. Connecting your lead source is your responsibility.

8. Acceptable use

You may not use the Service to send unsolicited bulk email, spam, deceptive or misleading messages, or content that is unlawful, harassing, infringing, or harmful. You may not attempt to gain unauthorized access to the Service, probe or disrupt its infrastructure, exceed reasonable request volumes, circumvent rate limits or security controls, resell or provide access to the Service to third parties without our written consent, or use the Service to process another party's leads without their authorization.

9. Legal and regulatory compliance

You are responsible for ensuring that your use of automated email and automated lead handling complies with all laws and regulations that apply to you, and with the requirements of your industry. This includes, where applicable, laws relating to commercial email, marketing consent, telemarketing, privacy, and data protection. You are responsible for including any disclosures or opt-out mechanisms your circumstances require.

10. Fees, setup fees, and billing

Subscriptions are sold at the prices shown at the time of purchase and are billed on a recurring monthly basis in advance through our payment processor until cancelled. Where a plan includes a one-time setup fee, that fee is charged once at purchase in addition to the recurring subscription fee and does not recur.

You authorize us and our payment processor to charge your payment method for all applicable fees and taxes. If a payment fails, we may suspend the Service until payment is resolved.

11. Cancellation and refunds

You may request cancellation of your subscription at any time by contacting support@mylievia.com. Cancellation stops future renewals; the Service remains available for the remainder of the billing period already paid for.

For questions about refunds for a specific charge, contact support@mylievia.com and we will respond with the applicable outcome for your account.

12. Service availability and changes

We work to keep the Service running continuously, but it is provided without any guarantee of uninterrupted or error-free availability. The Service depends on third-party providers, and interruptions to those providers may interrupt the Service.

We may add, modify, or discontinue features of the Service over time. We will not make changes that materially reduce the core functionality of a paid subscription without notifying customers.

13. No guarantee of results

The Service responds to and organizes inquiries. We make no representation or guarantee that any lead will reply, convert into a customer, or generate revenue, or that any particular response quality, speed, or business outcome will be achieved.

14. Intellectual property

The Service, including its software, website, design, and content, is owned by Lievia and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of your business information and lead data. You grant us the limited right to process that information as needed to operate and support the Service for you.

15. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted operation.

16. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost or missed leads, or loss of data, even if advised of the possibility. Our total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid to us for the Service in the twelve months preceding the event giving rise to the claim.

17. Indemnification

You agree to indemnify and hold us harmless from claims, damages, liabilities, and reasonable costs arising from your use of the Service, the content of communications sent from your connected accounts, the lead data you or your sources supply, your breach of these Terms, or your violation of applicable law or third-party rights.

18. Suspension and termination

We may suspend or terminate your access to the Service if you breach these Terms, if your use creates a security, legal, or deliverability risk, or if required by a third-party provider or applicable law. You may stop using the Service at any time. On termination, your right to use the Service ends; data you hold in your own connected Google account remains yours.

19. Changes to these Terms

We may update these Terms as the Service evolves. We will post the updated Terms on this page and, where changes are material, notify customers. Continuing to use the Service after an update takes effect means you accept the updated Terms.

20. Contact

Questions about these Terms can be sent to support@mylievia.com.